Terms of service
These terms are the agreement between KolossalAI LLC ("Kolossal", "we", "us") and the business that signs up for the Kolossal dialer ("you"). By creating an account or using the service you agree to them. If you sign up for a business, you confirm you can bind it to these terms.
1. The service
Kolossal is a web-based power dialer that connects to your GoHighLevel sub-accounts and to your own Twilio account. It lets your team call leads, record outcomes, book appointments and write calls, notes and stage changes back to GoHighLevel. It includes AI features such as call transcription, call notes and call reviews.
We may improve and change the service over time. If we remove a major feature you pay for, we will tell you at least 30 days before.
2. Your accounts with other providers
The service works through accounts you hold with other companies, mainly GoHighLevel and Twilio. You are responsible for those accounts, their fees and following their terms. Call and phone number charges are billed to you by Twilio, not by us. If a provider changes or limits its service, parts of Kolossal may stop working until it is resolved.
3. Fees and payment
- The price is US$150 per month for each GoHighLevel sub-account connected to Kolossal, unless we agree a different price with you in writing.
- Fees are billed monthly in advance by card through our payment provider, Stripe. Adding a sub-account during a month is charged for the rest of that month.
- Prices exclude any sales tax, VAT or GST that applies. Where we must collect it, it is added to your invoice.
- We will give you at least 30 days' notice of any price change. The new price applies from your next billing date after that notice.
- If a payment fails we will tell you and retry. If it is still unpaid after 14 days, we may limit your account to read-only until it is paid.
Cancellation and refunds are covered by our refund and cancellation policy, which forms part of these terms.
4. Calling laws and consent
You are responsible for making sure every call and text made through Kolossal is lawful. That includes:
- having the consent the law requires before calling or texting a person, and honouring do-not-call requests and registers (for example the Telephone Consumer Protection Act and the National Do Not Call Registry in the United States, the Do Not Call Register Act and Spam Act in Australia, and equivalent laws elsewhere);
- calling only within lawful hours for the person you are calling;
- telling people a call is recorded, or getting their consent, where the law requires it;
- telling people when they are speaking with or hearing an AI system, where the law requires it.
Kolossal gives you tools such as calling hours, do-not-call flags and recording settings. They help you comply but do not replace your own legal obligations.
5. Acceptable use
You must not use Kolossal to make unlawful, harassing or deceptive calls or texts, to call lists you have no right to call, to break into or overload the service, to copy or resell the software itself (reselling access as part of your agency services is allowed, see section 7), or to upload anything that infringes someone else's rights. We may suspend an account that breaks this section, and will tell you why.
6. Your data
You own the data you and your clients bring into Kolossal, including contact details, call recordings, transcripts and notes ("Customer Data"). You give us permission to store and process Customer Data only to run, secure and support the service for you. We handle personal information as described in our privacy policy. You confirm you have the right to give us Customer Data and that people have been given any notices the law requires.
When you cancel, you can download a copy of your data. We delete Customer Data 30 days after your account closes, except where we must keep something by law.
7. Agencies and your clients
You may include access to Kolossal in the services you sell to your own clients and set your own price for it. You remain our customer and are responsible for your clients' use of your account, for having the right to connect each client's GoHighLevel sub-account, and for your own agreements with your clients.
8. AI features
AI notes, transcripts and call reviews are produced automatically and can contain mistakes. Check anything important before relying on it. We do not use your Customer Data to train AI models, and we choose AI provider settings that keep it out of their model training.
9. Our property
We own the Kolossal software, design and brand. These terms give you a right to use the service while your account is active and paid. Suggestions you send us may be used to improve the service without any obligation to you.
10. Availability and support
We work to keep Kolossal available and fast, and we provide support by email at sales@kolossal.ai. We do not promise the service will never be interrupted, for example during maintenance or an outage at Cloudflare, GoHighLevel or Twilio.
11. Disclaimers
Apart from what these terms say, the service is provided "as is". To the extent the law allows, we make no other promises, including that it will suit a particular purpose or produce particular sales results. Nothing in these terms excludes rights you have under consumer laws that cannot be excluded.
12. Limit of liability
To the extent the law allows, neither of us is liable for indirect or consequential loss, lost profits or lost data, and our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim arose.
13. Indemnity
You will cover our reasonable costs and losses from a third-party claim arising from calls or texts made through your account, from Customer Data you did not have the right to use, or from your breach of section 4 or 5.
14. Ending the agreement
You can cancel at any time, as set out in our refund and cancellation policy. We can end your account with 30 days' notice for any reason, or straight away if you seriously breach these terms. If we end your account without cause, we refund any fees paid for time after it closes.
15. Changes to these terms
We may update these terms. If a change matters, we will email the account owner at least 14 days before it takes effect. Continuing to use the service after that means you accept the change.
16. Law
These terms are governed by the laws of the State of Wyoming, USA. Each of us agrees to the courts of Wyoming for any dispute, unless the law where you are based gives you a right to bring it elsewhere.
17. Contact
KolossalAI LLC, Sheridan, Wyoming, USA. Email sales@kolossal.ai.