Privacy policy
This policy explains what personal information KolossalAI LLC ("Kolossal", "we") collects, why, and what we do with it. It covers our website kolossal.ai and the Kolossal dialer.
Two kinds of information
Your account information. When an agency signs up, we collect the names, email addresses and phone numbers of the people who use the account, billing details (card payments are handled by Stripe, and we never see full card numbers), and records of how the service is used. We are responsible for this information.
Your customers' information. When you connect GoHighLevel and Twilio, Kolossal processes the details of the leads and contacts you call: names, phone numbers, email addresses, notes, call recordings and transcripts. We process this on your behalf and only on your instructions. You decide what is collected and are responsible for having a lawful basis to call these people. Questions from your contacts about their data should go to you first, and we will help you answer them.
What we use it for
- to run the dialer: queue and place calls, record outcomes and write them back to your GoHighLevel account;
- to transcribe calls and produce AI notes and call reviews when you have them switched on;
- to bill you, give support and send service emails such as invites and password resets;
- to keep the service secure, find faults and improve it.
We do not sell personal information, and we do not use your customers' information for our own marketing or to train AI models.
Who we share it with
We use these service providers, each only for the job listed:
- Cloudflare: hosting, storage and security of the service;
- Twilio (through your own account): placing calls, phone numbers, call recording;
- GoHighLevel (through your own account): your CRM, where calls and notes are saved;
- Deepgram: transcribing call audio;
- Anthropic: writing AI call notes and reviews (Anthropic does not train on this data);
- Stripe: card payments and invoices;
- Google Workspace: our email.
We may also disclose information if the law requires it, or as part of a sale or merger of our business, in which case this policy continues to apply.
Where it is stored
Our providers store data in the United States and other countries. Where information about people in Australia, the UK or the European Economic Area is transferred, we rely on our providers' contractual safeguards for international transfers.
How long we keep it
- Call recordings, transcripts and AI notes: 12 months by default (6 months for businesses in the EU or UK), unless you choose a shorter period in your settings.
- Account and billing records: as long as your account is open, then as long as tax and accounting laws require.
- After you cancel: your Customer Data is deleted 30 days after your account closes.
Security
Data is encrypted in transit and at rest. Each business's data is kept separate, staff access is limited and logged, and two-factor sign-in is available.
Your rights
Depending on where you live, you can ask to see, correct or delete personal information we hold about you, or object to how we use it. Email sales@kolossal.ai and we will reply within 30 days. If you are in Australia you can also complain to the Office of the Australian Information Commissioner, and in the EU or UK to your local data protection authority.
Cookies
The website uses no advertising or tracking cookies. The dialer uses cookies only to keep you signed in and secure.
Changes
We will post any changes here with a new effective date, and email account owners about important ones.
Contact
KolossalAI LLC, Sheridan, Wyoming, USA. Email sales@kolossal.ai.