Refunds and cancellation
This policy applies to all paid Kolossal subscriptions and forms part of our terms of service.
How billing works
- Kolossal costs US$150 per month for each connected GoHighLevel sub-account.
- You are billed monthly in advance by card through Stripe, on the same day each month.
- Adding a sub-account part way through a month is charged for the rest of that month. Removing one takes effect from your next bill.
- Call and phone number charges are billed by Twilio to your own Twilio account and are not covered by this policy.
Cancelling
You can cancel any time by emailing sales@kolossal.ai. There is no contract, minimum term or cancellation fee. Your account stays fully usable until the end of the month you have paid for, and you will not be charged again.
Refunds
Payments are not refunded for part months or unused time after you cancel. If you were charged in error, for example twice for the same month or after you had cancelled, tell us within 60 days and we will refund the charge in full to your card.
This does not limit any refund rights you have under consumer protection laws that apply to you.
Your data after cancelling
Before your paid month ends you can ask us at sales@kolossal.ai for a copy of your data. Thirty days after your account closes we delete your data, including call recordings, transcripts and notes. Everything already written to your GoHighLevel account stays there.
Failed payments
If a payment fails we will email you and retry. If it is still unpaid after 14 days your account becomes read-only until the payment goes through.
Contact
Billing questions: sales@kolossal.ai. KolossalAI LLC, Sheridan, Wyoming, USA.